Implementation Specialist

Remote

Full Time

Entry Level

This position pays $21-$33/hr

Position Summary

The Implementation Specialist processes new clients during product delivery. He/She will
ensure the implementation projects are executed accordingly for all accounts assigned to
them. The position will support and engage employers/clients accordingly to complete the
project.

Essential Functions

Lead all assigned clients through the application and introduction of a Navia benefits plan
Instruct all assigned clients on the regulatory and operational nature of their benefits
Audit the technical setup of customer information in Navia applications prior to the clients go date
Ensure all related emails are sent to the client in a timely manner
Ensure all related emails are saved in the appropriate location
Ensure all related documents and files are received from the client and follow up weekly until received prior to the go-live date
Ensure all tracking is up to date in SalesForce on a daily basis
Respond to all client inquiries within 24 hours of receipt
Ensure all debit cards are functioning as planned immediately after the go-live date
Ensure all participant communications have been sent to participants prior to the go-live date
Complete the planning, auditing and migration of data for all assigned clients

Requirements

1-2 years’ experience in a customer-facing role (consulting, sales support, account management). Strong planning and project management skills.
Ability to work independently and provide leadership and guidance to both Navia and customer resources.
Basic computer skills and ability to lead customers through demonstrations and usage of transactional Web-based applications.

Please visit our career page and apply directly: www.naviabenefits.com/workatnavia

Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

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Implementation Specialist

Position Summary

Essential Functions

Requirements

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