Navia Benefit Solutions
Integration and Implementation Specialist
Remote - Full Time
About Navia Benefit Solutions:
We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.
The Integration & Implementation Specialist will play a dual role in integration efforts for new acquisitions and onboarding new customers. They will ensure integration projects are executed according to established timelines and procedures laid out in the integration plan and/or implementation process. The position will support and engage employees/employers/clients accordingly to complete the project.
What You’ll Do:
- Lead all assigned clients through the application and introduction of a Navia benefits plan
- Instruct all assigned clients on the regulatory and operational nature of their benefits
- Audit the technical setup of customer information in Navia applications prior to the clients go-live date
- Ensure all related emails are sent to the client in a timely manner and saved in the appropriate location
- Ensure all related documents and files are received from the client and follow up weekly until received prior to the go-live date
- Ensure all tracking is up to date in Salesforce on a daily basis
- Respond to all client inquiries within 24 hours of receipt
- Serve as the primary contact for large/high profile transitioning clients or customers
- Consult with acquired team members to determine the best plan structure and features based on go forward strategy
- Coordinate and host migration Discovery sessions with acquired team members with assigned by given date
- Host employee and employer education training webinars when assigned by given date
- Coordinate and assist in the execution of projects in a timely manner
- Provide a high level of service in all interactions both internally and externally
- Maintain migration meeting notes and applicable trackers
- Assist with the execution of audits prior to migration go live
- Collaborate with cross-functional and divisional groups to achieve established company goals and objectives.
- Other duties as assigned
- 2+ years’ experience in plan or system implementation/configuration or client service role
- Ability to identify and resolve issues
- Ability to adapt to process and product changes
- Strong planning and project management skills
- Demonstrated ability to work independently and provide leadership and guidance to both Navia and customer resources
- Ability to identify and resolve systemic issues through process change, engineering support and adaptability
- Willingness to work outside of traditional business hours when needed to meet critical deadlines or support key projects
Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role.
Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA
- Impact: Play a pivotal role in supporting employers and employees nationwide.
- Growth: Advance your skills with a team committed to excellence and innovation.
- Culture: Join a company that values collaboration, innovation, and customer-first solutions.
- Competitive Salary Range
- Generous health benefits
- Company sponsored wellness benefits
- Complimentary Life Insurance and Long-Term Disability Insurance
- Paid time off
- 6 Paid Holidays & 2 Paid Floating Holidays
- Work from home and hybrid schedules available!
Take the first step toward your new career in creating better lives —apply now!
For any questions or to check on your application, reach out to [email protected].
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.
